Yammer-dabba doo! Why Yammer is great.

Sorry for the pun…

I was dubious about Yammer.com when I was invited to use it. I like social networking and I think it’s very important, but this doesn’t mean signing up to every website. Superficially, Yammer is similar to Twitter. Only it’s closed off and so apparently less useful…or so I thought! Actually, it’s different to Twitter and useful in a different way.

We’re using it at The Linc. Gradually, each team member is joining and I’m seeing how good it is. It’s like real-time email. Google Wave isn’t a patch on this.

Firstly you set up an organisation and invite your colleagues to it. Then you create individual groups within that organisation. For example, our organisation is The Linc and it contains groups such as News, Culture, etc. The relevant people can join each group and have discussions on a feed of updates. Once you’ve set up, here’s why I think it’s great.

1) It’s private. No-one but those working in your organisation can view it, which is one of the best ways in which it’s different from Twitter, and intentionally so. You can talk openly about what you want, without the fear of anyone who shouldn’t be seeing it catching a glimpse.

2) You can post updates on the generic feed for the whole of the organisation, so everyone can see what you’re writing. Alternatively, you can target the relevant people by using the groups. What makes this different and much more usable than email for contacting colleagues is that Yammer uses a Twitter-style feed. This makes discussions much more open and fluid than emails. It’s easier to see who’s said what before and I think this will increase input from everybody. It’s a lot more interactive.

3) There’s no character limit, but given its format you feel inclined to being succinct. This may cut out a lot of wordiness you can get in emails. Equally, you’re not restricted.

4) You can comment on updates, which means, unlike Twitter, you don’t end up with a page-long stream of @replys. Kind of like commenting on statuses and wall posts on Facebook.

5) You can send direct messages so you can hide anything that you don’t want in the open.

6) You can attach files to updates, meaning you can easily share documents.

Yammer takes the best features of other social networking sites and combines them to make a useful business tool. Try it and see. If you use Yammer and think I’ve missed anything out, hit me with it in the comments.

Don’t use the internet or you will definitely (probably, maybe) get burgled

According to ‘experts at Legal and General’ in the Mail today, users of social networking sites could face higher insurance premiums as, apparently, burglars ‘shop for victims’.

The report commissioned by Legal and General was headed by ex-theif Michael Fraser, who now works at the BBC for their Beat the Burglar series. Mr Fraser said:

‘There is absolutely no doubt in my mind that burglars are using social networks to identify likely targets.

‘They gain confidence by learning more about them, what they are likely to own and when they are likely to be out of the house.

‘I call it “internet shopping for burglars”. It is incredibly easy to use social networking sites to target people, and then scope out more information on their actual home using other internet sites like Google Street View, all from the comfort of the sofa.’

Where’s the evidence? Is this just a hunch, or even a tip off, by Mr Fraser, or are there actual statistics or court cases specifically mentioning a link between burglaries and social networking sites? In the second part of the Mail’s article they cite a woman who went to Glastonbury festival, posted about it on Facebook and then came home to find she had been burgled:

She now believes the burglars used information and pictures on Facebook and Twitter – which she also used during the festival – in order to target her flat while she was away.

‘Whilst I am careful about who I accept as a friend, some of my friends have up to 600 friends on their sites who could potentially access my page,’ she said.

‘And because I was sending messages to a festival “group”, I did think afterwards that strangers could have seen and known we were out of the house.’

Right, but that’s not definitely true. She’s making a link between her social netoworking and her burglary – but there’s no actual proof that this is why she was burgled. However, the Mail is presenting this as a concrete example to back up Legal and General’s report. If this is the best evidence they could find then they’re on pretty shakey ground.

The article is also claiming that many users post their addresses on Facebook – I know no-one who does this. Whilst I’m wary of using my own anecdotal evidence, I have just looked through many of my Facebook friends profiles and not found a single address. Besides, even if you do put your address on there (which is stupid), if you are sensible enough to edit your privacy settings then only your friends will be able to view your profile. Further still, if you don’t accept anyone’s friend requests on a whim and keep it to people you are still in contact with then this will limit the chance of a tech-savvy burglar finding your details.

The Mail then shows us how little they understand about Twitter:

In an experiment, 100 friend requests were issued to strangers selected at random.

On Twitter, 92 per cent accepted the stranger as a friend, as did 13 per cent of Facebook users, potentially allowing the stranger to learn about that person’s interests, location and movements.

First of all the 13% on Facebook are idiots. However, is the report seriously suggesting that burglars will trawl Facebook trying to add people just on the off chance that they might find some useful information? I’d like to know whether the friend requests were all sent to people in one town or city as that should have been what they did – after all, a burglar in Manchester will hardly be interested in someone from London. On top of this, of that 13%, how many actually put their address details on there? Because this will surely also affect the chances of a burglar using information on the site, potentially diminishing their attempted details-harvest even further. But now, what are they saying about Twitter?

Friend requests? They mean ‘followers’, of course. You can’t put your address details in your profile on Twitter, so the potential burglar would already have to know where you live. If they don’t then it’s highly unlikely you’ll use your 140 character limit to reveal your address. Furthermore, the would-be burglar would have to wait until you updated revealing that you were going away, when you were going, how long for and potentially, where you live. I don’t know any people who block followers they don’t know unless they’re spammers. This is because, unlike Facebook, you aren’t giving away a wealth of personal information.

So, how many people have been burgled because of Twitter? None, of course. Hey, shoot me down if I’m making an unreasonable assumption.

Lastly, are burglars really going to trawl the internet for victims? Will they really use Google street view to plot their crimes, having reaped information from Facebook, Twitter, Myspace, Bebo – whatever? I very much doubt it. Surely, house burglaries are committed by the opportunistic, who may have scouted the property for weaknesses – not the internet for personal information. I could be wrong, but unless I see solid evidence of this happening frequently then I won’t start to worry just yet.

Maybe I’m being cynical, but this whole article rings alarm bells, especially here:

Plans being considered by Legal & General include questioning customers about whether any of their family members belong to any social networking sites.

Hmmm, fleecing people for more money or genuine concern reflected by a rise in premium….

The importance of Twitter: The Iranian elections

Iran flagSocial networking has its critics. Many people don’t seem to see past the futility of some user accounts, who appear to sign up just to impart 140 character tales of their lives at us: “Saw a wel fit boy 2day bt wen he lkd at me i tripd up LOL OMG”.

However, the Iranian elections have highlighted just how crucial Twitter is for journalism, mostly citizen. Reporters inside Tehran on the day of the results had to covertly film the protests and civil unrest that was unfolding on the streets of Iran’s capital city. Many were arrested and had their cameras and tapes confiscated by undercover police. They were restricted to reports from the backseat of a car, mobile phone footage from windows or telephone calls from the safety of their bedrooms.

The The Iranian authorities shut down websites like Facebook to prevent it being used by those in its borders to tell the outside world of the chaos that was ensuing.

However, Twitter was not closed. Disenfranchised Iranians flocked to use Twitter to shout about what was happening. Users such as stopahmadi and mohamadreza are giving a constant stream of insider updates on what’s happening. One user called tehranelection claims to be a student living in the city. He has given rather worrying insights into what may be happening inside Iran’s borders:

My uncle tells me that throughtout most cities Mahmoud Ahmadinejad people had ballot boxes burned.

My Father has a truck load of ballot boxes that were to be burned in the back of his truck.

The government has turned the power off in many locations claiming we need to fix some grid ??? Yeah, right!

Twitter has broken through press censorship in Iran. It’s allowing reports from citizens that would have been suppressed to be exposed to a wide audience. Obviously we have to be cautious in how we react to the information. We must never take everything as gospel and ensure that we aren’t being duped by someone manipulating anonymity. However, with the users claiming to be Iranian giving updates with consistent stories, we can perhaps assume that most of these people are offering legitimate and authentic views from Iran. On top of anecdotal stories we’re getting a stream of pictures and videos of scenes on the streets.

Twitter can be a powerful tool.

(For a list of some reformist Twitter users, please see this blog posting by Epiphanyblog)